Warranty Policy

Last updated: July 21th 2024

At Lucatelli, we strive to provide high-quality products and excellent customer service. Our products include a 3-month warranty from the date of delivery to ensure your satisfaction. Please review our warranty policy below for details on how we handle warranty claims.

Warranty Coverage

From the date of delivery, purchased products include a 3-month warranty. In the event of manufacturing defects, the Buyer can request a refund, partial reshipment, or full reshipment within the warranty period.

Warranty Exclusions

Please note that the warranty policy does not apply to the following situations:

  1. Damage resulting from negligence, abuse, normal wear and tear, or natural disasters and accidents, including but not limited to:

    • Burns
    • Cuts
    • Tears
    • Abrasions
    • Scratches
    • Watermarks
    • Indentation
    • Pet damage

  2. Damage resulting from unauthorized modifications, except with written approval from the Seller.

  3. Products not purchased through the Lucatelli store.

  4. Products with their own individual warranty policy.

Claim Process

To initiate a warranty claim, please contact us at info@lucatellihome.com with the following information:

  1. Order number
  2. Description of the defect
  3. Photos or videos of the defect

We will review your claim and respond with the next steps. Depending on the nature of the defect, we may offer a refund, partial reshipment, or full reshipment.

Contact Us

If you have any questions about our warranty policy, please contact us at:

Email: info@lucatellihome.com
Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom